ETIQUETTE:USE OF POLITE LANGUAGE

ETIQUETTE:USE OF POLITE LANGUAGE

Lesson Objectives

A learner should be able to:

 i) grasp what polite language comprises; and

 ii) utilise polite language in their daily interactions.

 What is Etiquette?

Etiquette is defined as behaving in a socially appropriate manner (whether speaking or carrying ourselves), or, in other words, observing good manners. Because we are social beings, we should always practise good manners (polite behaviour).

Expressions and Phrases of Courtesy

The following are some examples of terms and phrases commonly used by people who speak politely.

'Thank you very much.'

When someone offers us a gift or does something kind for us, we say thank you. It is important to note that even if you do not like the gift, it is considered polite to express gratitude and thank the giver.

 'You are most welcome'. 

When someone says "thank you," one should react with either "You are welcome," "My pleasure," or "I was happy to do it."

'Please pardon me.'

When you want someone to repeat something they just said to you, use this phrase.
For example, 'I beg your pardon, sir, would you please repeat what you just said?'
We should refrain from using disrespectful remarks such as 'What?'
It is vital to remember that the term "pardon" does not mean "repeat," therefore we should not say, "Please, pardon what you said."
Alternatively, you may say, 'May I repeat what you have said, Madam?'
Alternatively, 'Could you repeat what you said earlier?

'May I'

The phrase 'May I' makes one appear well-educated. 
It is always recommended that we begin our statements with "may." 
For example,
 'May I go get my book?'
 'May I use your ruler?' 
  'I apologise.'
When we make mistakes, do something wrong, hurt someone's feelings, or do or say something we should not have said or done, it is courteous to apologise. It is considered courteous to admit our errors and express regret while apologising..

For instance,

 "I am deeply sorry for hurting your feelings with my actions and words; please find it in your heart to forgive me."

'Please'

When making courteous requests, we use the word "please." It should be said in a genuine tone.

'Please excuse me.'

This phrase is used to gain someone's attention, such as when you want to chat with them.When someone says 'excuse me,' they should wait until the person nods or speaks before proceeding with their request or conversation.

When someone coughs, sneezes, or interrupts something, the phrase is also used. 'Pardon Me' is used in more formal situations.